CIGNA Urgent Update March 2024

Cigna is sunsetting the CHLIC brand for Medicare Supplement.

However, this differs significantly from what we have seen in the industry with simple name changes or block of business sales.

 

Please see below for details and resources:

     


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Controlling the Call – Internal Meeting March 4, 2024

Our calls can last 20 minutes or longer, even when the answer is delivered within two minutes. The only way we are going to reach all those waiting for our help is by taking control of the call and ending the call when necessary.

Meeting notes under the video:

     


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Medicare Supplement Outlook Feb 26 2024 Updates

Updates from the industry and better ways to communicate to make sure that scheduled appointments are not a waste of time.. join the discussion from February 26, 2024.

Notes under the video:

     


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December 18, 2023 Internal Agency Meeting

AEP Results Recap

Video:

Correction to the Video:
It is not Blue Shield of CA that is rejecting (in December) MAOEP Medicare Supplement applications until January 1.
It is United American / Globle Life. They say they can be submitted January 1 for February 1 effective dates.

     


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AARP -UHC Supplement Changes for 2024

These changes are set to take effect December 15, 2023 and will affect all states, where approved.
The video addresses many more underwriting questions that will be added and various changes to the interpretation of certain conditions.

See the video:

     


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Confusion with Preferred Pharmacies and Part D Insights

Insight from the SMS pharmacist on staff, explaining the pharmacy costs when it, at first, appears confusing. There is also a discussion on the “Max Out of Pocket” with Part D for 2024 and how that actually works.

He also talks about submitting a new application after the first one, if you had to. What are the options there when using our tools.

See the video and transcript:

     


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Sales Huddle 11-09-23 Better Questions

This morning we checked in with the sales crew and talked about uncovering more opportunities within the existing calls and appointments that we are on. Our team is blowing it up this year vs. past years and we are always seeking that next level of improvement.

Video:

     


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AEP Underway – 10-16-23 Meeting

AEP is underway and we are making great progress with the automation we are using to put incoming calls and form leads where they belong..
Here is our internal office meeting, followed by a sales-only meeting and what we need to remember during AEP.

Notes are under the video below:

     


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Marketing Medicare Plans – Just So You Know

Agents are always bewildered when they learn that you can market Medicare Supplement plans without a Scope of Appointment, carrier and CMS-approved advertising scripts, etc. Most agents that come to us have only been trained on everything having to do…

     


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