02-13-23 Meeting | Improving Sales Process & Loss of Medicaid

Millions of seniors will be losing their Medicaid in the next few months. What kind of opportunity is this? It could be huge. See meeting notes under the video: Notes: AGENDA Chris Spam Calls: Anything having to do with us and jeopardizing our reputation should be sent to the SUPPORT email Discuss the Select Quote Call - Are we providing both options to people? We will be tested. Chrome had an update. https://support.google.com/chrome/answer/95414 Adding MAPD customer information link to all booking links so we can pivot between supplemental and MAPD plans Excess Charges on Medicare Supplements are very rare and are based on 95% of the Medicare Allowable amount, not 100%+15%. It could only be as high as 95% plus 15%. Ask the client how much they already know vs. insulting their intelligence by starting from the beginnings of Medicare with every single one. They may surprise you and be ready to go. See the referenced call with SelectQuote Senior: Kendall Use the PDP & MAPD tab! Even if you aren’t enrolling them in one, it still needs to be updated for notes, especially if you are scheduling it with a different agent. (date needed by, SEP, etc.) Ameritas no longer lets you save the app at the end of enrollment. You are able to save copies of the temporary ID cards, please save these after the enrollment so we have proof of enrollment. Gabby If assisting another admin with tasks, shoot them a PM as a heads-up. They could have their own personal way of managing task, and we do not want to interrupt their flow of completing said tasks. Call Queues - change Records Per Page to 1,000 to avoid clients on multiple pages being missed February 10, 2023, states were able to resume the Medicaid Redetermination process as early as February 1, 2023. This process is scheduled to start on July 1, with members beginning to receive letters from the state as early as April 1. Anyone who is no longer eligible for Medicaid will be disenrolled. See the state rollout schedule here: https://1b3050-42a8.icpage.net/2023-medicaid-redetermination-resources?sId81557575&sKeyF81D&mId408336 This is a briefing on the giant Medicaid Disenrollment happening over the next few months. This will be HUGE. These people will be losing Medicaid due to the "end of the pandemic," where they never checked to see who continued to qualify for Medicaid.See the Wellcare briefing on this: For Medicare Supplement: State-Specific Loss of Medicaid GI Right: CA, CO, KS, ME, MT, OR, TN, TX, UT, & WI honor GI SSN GI Paid States: CO, FL, MN, MT, OR, SC, TN, & WA So we can help people in CO, MT, OR, & TN For Medicare Advantage: This is an SEP for Losing Medicaid/MAPD and they will be able to sign up for another MAPD plan. This is most likely their preferred course of action, as they’re coming off of a Medicaid/Medicare Advantage plan, already. After meeting: Manhattan Life DVH only pays claims based on the primary/basic lenses and frames, not upgrades such as lens coatings, tinting, etc.

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