One week left in AEP - the information needed to get us across the finish line! See this internal office meeting video below: See the video: Notes from the meeting: Hannah \tThe final push of AEP. Please give it all you\u2019ve got!\u00a0 \tAll hands on deck for the CCVM today.\u00a0 \tOut of PDP appts.\u00a0\u00a0 \tNeed to make sure we are tracking all of these regularly. \tPeople will be upset that all our appts are full. People will be scared and irritable with the end of AEP and holiday stress.\u00a0 \t\u00a0Don\u2019t carry these conversations with you. Let them go and share positivity with each other.\u00a0 \tRemember that sharing your negative experience with others burdens them with that negativity as well.\u00a0 \tMove on to the next call that will be better.\u00a0 Chris \tReminder about OEP for those who want off of MAPD - can still do it. \tNo time left now for Underwritten cases prior to 12\/7, when they would need a Part D plan to cancel out their MAPD for 1\/1\/21 - still time January 1 to March 31.\u00a0 \tTriage stage - all T65\u2019s get on calendar AND please remind them that, even though it is weeks out - it\u2019s OK. (Several still think 12\/7 is their deadline and it\u2019s not.) \tTry not to get bogged down this week on complicated cases. Anything that can be pushed to next week - make a list and push it.