A video that was supposed to be private feedback between Chris Westfall and one of his telemarketers in the Philippines was accidentally left PUBLIC on Youtube. It now has over 1,000 views and has some good tactical information for all telemarketers. In this video, there is an example, from Chris' telemarketer, revealing the “pause of death”, where 95% of folks were hanging up on the call as a direct result.
Once this pausing was corrected, the results took a dramatic turn and the campaign was successful.
The information in the video is repeated quite a few times, but there is some good information at the end, too, about the inquisitive, non-confident way in which each sentence was ending, by the telemarketer. Each statement sounded like a question, leading the prospect to believe that the telemarketer was 1) unqualified 2) not confident and 3) scared out of her mind.
Here's the video:
For more specific information on hiring a telemarketer, outsourcing and more, see this link from MedicareAgentTraining.com
(Non-Members won't see results.)