Is it legal to call folks about their Medicare plan?

Excerpt from SeniorAgentPodcast on iTunes:

Can I legally call someone and talk about Medicare Supplement plans?

This is a question that was asked by a new agent this week.

The agent said she had heard that you can lose your license, pay a fine, etc. for cold calling someone about Medicare plans.

What the agent is referring to is the marketing of Medicare Advantage Plans.
You can find the marketing rules from CMS about Medicare Advantage plans here.

However, in most all states, it is perfectly legal to telemarketing / cold call, door knock, and approach seniors about Medicare Supplement plans.

 Only two state has restrictions on the marketing of Medicare Supplement plans

One is Ohio. Their law prohibits the following for both Medicare Advantage AND Medicare Supplement marketing.

(2) Any of the following unsolicited contacts with a Medicare-eligible person:
(a) Door-to-door solicitation including leaving information such as a leaflet, flyer, or door hanger at a residence, or leaving information such as a leaflet or flyer on someone's car;
(b) Approaching individual prospective applicants in common areas (e.g., parking lots, hallways, lobbies, sidewalks, etc.);
(c) Telephonic solicitation including leaving electronic voicemail messages;
(d) These prohibitions on marketing through unsolicited contacts do not extend to mail and other media (e.g., advertisements, direct mail), or unsolicited contacts with prospective applicants with whom the entity or insurance agent has a business relationship.
Near the end of this podcast, I have several suggestions for various new ways to market Medicare Supplement plans through centers of influence.

The other state, as of 2024, is Mississippi. See the article describing this here:

IF YOU SELL MEDICARE SUPPLEMENTAL OR ADVANTAGE INSURANCE PLAN THROUGH TELEMARKETING: you may no longer be in Mississippi

 

Those referenced interviews can be found at MedicareAgentTraining.com

 Hear the audio of the podcast answer here.

 

Also on the topic of telemarketing – You CANNOT call folks for Medicare Advantage plans, as said before:

 

Medicare Market Updates May 23 2014

Covered in this video update:   Easier Ways to Get Clients Online Senior Summit Wrap up E-Application Updates on: – Stonebridge – Aetna – Mutual of Omaha – Equitable Life – Heartland National Heartland's New Association Plan See the Video: Runtime:…

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Chris Was Featured Speaker at 2014 Agent Summit

I had such a great time as a featured speaker at the 2014 SMS Sales Summit in Columbia, Missouri on May 20, 2014.

The event was great fun and I was able to meet about 20 members of the site!
It was so much fun to be able to put faces with the names, finally!

My session began with me entering the room wearing a blue bathing suit and yellow t-shirt.
(See the pictures below)….

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Mutual and Aetna – Important Updates

These are good changes with both Mutual of Omaha and Aetna.. Documents mentioned in the video:   Mutual Plan F & Plan G Rate Change Documents: 04.30.14-June-Modernized_INFORCE_BR 04.30.14-May-Rate-Release_TN_BR 05.07.14-May-Modernized-Rate-Adjustment_GA_BR Express » Blog Archive » South Carolina Rate Release Note:  Aetna E-app…

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How to Get Referrals from Financial Planners

This is an interview Chris conducted on February 20, 2014 with Jenny, near Dallas. Jenny pays nothing for marketing and writes an average of 20 new plans per month through referrals. Jenny later sent me the presentation that she uses…

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Replace or Leave Them Alone?

One major carrier that entered the Medicare Supplement market last year initially had a very strict clause in their contract that they almost-immediately removed due to agent backlash. It said an agent could not, under any circumstances, replace one of their policies for at least two years.

There is also a major agency out there that recruits with a “free leads” model for Medicare Supplements that says that the owner specifically prohibits you to contact your clients that you've written, after you've written them. 

He says in his agent contract that he believes it's in their best interest to be “left alone” and not bothered again by the agent. 

If they don't call you, leave them alone and they will stay.

Read more Replace or Leave Them Alone?

Oxford Life Explains their Underwriting, Finally

Oxford Life did a webinar specifically to address their unique underwriting methodology. I covered on a December 20, 2013 webinar how they added over 20 questions to their verification call that were not contained in the application process. This method…

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CIGNA Technology Webinar

This webinar covers the quoting tools and electronic application tool that CIGNA has launched. CIGNA has text messaging capability where you can get instant quotes, which makes it easy if you're in the field. This can alert you by text…

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One Call Close – Another LIVE demonstration

Last week, I was traveling in South Carolina all week and still wrote six applications. How? The hotel where we stayed (Wyndham Wingate) had Wifi that worked just fine with Skype and my plugged in headset. As a matter of…

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Week in Review – March 21, 2014

Covered in this week's video: Equitable Webinar on new Spouse Discounts Outsourcing Webinar – Where, Who, How, Why LIVE Demonstration Video of Actual Sale Oxford Webinar – Life, Medicare, Annuities Unlimited Sales Data for $49.95 per month  …

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LIVE Demonstration with Actual Sale

This was an actual sale made March 19, 2014, where I had the presence of mind to not only set up the screen share the way we normally do, but I also started recording the screen so that you can…

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Best time to start a new Medicare Supplement plan

This is a public post answering the question, “When is the best time to start my new Medicare Supplement plan.”

See the video:

 

This answers the question as to the best effective date for a new Medigap plan.

NOTE: For those on Medicare Disability, and turning 65, the effective date of their >65 Medicare Supplement has to be ON THEIR exact birthday… NOT on the first of their birthday month.

Why? Because since they're already on <65 Medicare, due to disability, THEIR Open Enrollment period starts actually on their birthday. So, you can write Plan G, etc. because of Open Enrollment, but it cannot start before their actual birthday.

They do get another Initial Election Period (IEP), also known as Open Enrollment – any plan from any carrier (and full comp for you) when they get a Medicare Supplement due to being 65.

Read this great article on Medicare due to Disability and what states have what protections in place.

 

As to when Medicare, itself, starts:

When will my Medicare coverage start?

If you sign up for Part A (if you have to buy it) and/or Part B in this month: Your coverage starts:
The month you turn 65 1 month after you sign up
1 month after you turn 65 2 months after you sign up
2 months after you turn 65 3 months after you sign up
3 months after you turn 65 3 months after you sign up
During the January 1–March 31 General Enrollment Period July 1

See: https://www.medicare.gov/sign-up-change-plans/how-do-i-get-parts-a-b/when-will-my-coverage-start

Guaranteed Issue Considerations

This post also covers Guaranteed Issue circumstances and the impact that has on your commissions. It is very important to start with this publication.. learn it! Choosing a MediGap policy. (Section 3 on Page 21)   [ If you are…

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The Wrong Way to be a Medicare Agent

There is a right way and a wrong way to be a Medicare agent.

This was one of my experiences on a cruise to the Bahamas in March, 2014:

WATCH:



If your intention is to build a business BY helping people, you will succeed by putting activity behind that intention.

If, however, you want to make money at all costs, and seriously don't care how you get there, please do not join the ranks of the insurance industry. There are enough agents out here now trying to give us a bad name.

 

 

Can you succeed as a one-man show?

An agent recently asked me, “Is it really possible to succeed, selling Medicare Supplements from home, as a one-man show?”

Yes, absolutely you can succeed at it.

Here are some of the keys to making it as a one-person agency to get started:

Membership at this site gives you the tools and the knowledge you need to be successful when selling Medicare Supplements by phone, or in person. You do have to apply yourself, and yes, it does take discipline and commitment, but there are thousands of agents now doing this, and we have millions of more seniors to reach. Come on!!

 

When to Cross Sell and When Not to Cross Sell

I'm often asked, “WHEN is the best time to ask your client, or potential client, about other products that they may be interested in?”

Yes, there are plenty of things that your clients may eventually want to purchase, but the best thing to do is to first make them a client, preferably by saving them money. Then, and only then, talk about cross selling other products to your Medicare Supplement client.

Also see this related post: https://medicareagenttraining.com/where-to-focus-the-riches-are-in-the-niches/

 

 

CIGNA Electronic Application Webinar

This is a company demonstration of the CIGNA Electronic Application. Watching this will save you time and frustration! (This video was from mid-2015) CIGNA's electronic application requires NO physical signature from the client. (This updated video was from January 2016:)…

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The Fortune is in the Follow Up

https://MedicareAgentTraining.com – for Agents
http://SeniorSavingsNetwork.org – for Seniors and Clients

The Fortune is in the Follow Up

Medicare supplements provide insurance agents the opportunity for residual income. But, with that opportunity, comes responsibility. The responsibility is to take care of your clients and continue to shop for them in the future. It is not a one time transaction.
It should be an on-going relationship of taking care of their needs.

It is very rewarding to offer seniors the chance to shop for the best Medicare Supplement rate and move to the better offer. All Medicare Supplement plans are the same. They perform exactly the same way. The only difference (found on Pg 68 of the 2014 Medicare & You Guidebook) is in the premium.

And there is a great difference in the premiums.
We are often able to save our senior clients from $50 to $150 per month on the same, exact plan that they have.

The fact is, their agent should have been shopping the market for a better plan much sooner than allowing them to get that far out of whack from the best rate in the market.

The insurance companies HOPE that the senior never shops the market again. They take it for granted that they will not go shopping and will stay right where they are. They then continue to raise the rate, faster and faster.

It is definitely in the senior's best interest to shop at every announcement of a rate increase. If you, the agent, has a relationship with your client, you'll be able to be the one they call to shop again.

I don’t like technology!

Have you heard someone repeatedly say, “I can't do technology”, or “I don't do computers”, or “Technology is not my friend”, or “I'm not good with computers”? See the video: This is a cop-out from trying UNTIL you get it….

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