Lots of updates, reminders, and internal policy improvements here. See meeting notes under the video: Hannah Voicemail - VMs with no contact attempts should be prioritized over those we have attempted to reach several times. Once we have made it through the whole list, the most recent VMs should get second attempts. Please also ensure we are marking the rows that still need contact with a yellow cell and reverting to the original color once we have completed the contact attempt(s) for that day. This makes it much easier to see what areas we need to work on. If you acknowledge an important message in chat, please ensure you enter a message vs. “reacting” to the message, so the sender is notified of the acknowledgment. Admin Tasks If the text is in red/green, it means Jennie has gathered the requested info from the carrier and CSRs need to relay it back to the client. Make sure you are putting your initial when you add a task. Otherwise, it looks like the agent added the task, and we don’t know who to go to with questions. MBI - If you get an MBI from a client, ensure you save it in the info tab in the correct spot. The notes section is insufficient as the only place for the MBI to be saved. Dropbox Folders - Still see folders for couples with only one name on the folder. If you are adding a spouse to an existing folder, take a second to make sure the changes save. If you can’t get it to work, message Jennie so she knows where to find it. New Louisiana Birthday Rule - Now in effect. You can switch to any supplement plan with equal or letter benefits within the same carrier brand. Sixty-three days, beginning on an individual’s birthday. Coverage will not be made effective before the individual’s birthday or beyond 60 days from the application date. Updated State Specific Enrollment Periods (MED SUPP ONLY) Cheat Sheet is in the Library. Ameritas Electronic Document Delivery - Be sure to UNCHECK the permission for electronic document delivery on the application unless the client specifically wants to receive everything that way. Changing to paper delivery in the future will cost them a $6 admin fee in most states, and our clients are not happy with this. ID cards are not sent until the effective date- if they tell us they have not received them and it’s a future eff date, we just need to wait. They will get two separate ID cards if they have both dental and vision coverage. Medicare Review: Under 65 New to Medicare: Eligible for the same OE & IEP timeframes as someone turning 65. 6 mo. before/after Part B start date for Supps (if available) 3 Mo. before, the month of, and 3 Mo. after for MAPD/PDP NOT New to Medicare: regular SEPs, AEP, F/U, etc. apply. We do not refer U65 cases to MBO - they only offer MAPD for U65. We can also help with this. See: MedicareOnDisability.com Schedule MAPD appt (agent can also review Supps if available in that state) Refer to MedicareOnDisability.org Medicare Review: HSAs - https://www.medicare.gov/basics/get-started-with-medicare/medicare-basics/working-past-65/getting-medicare-when-you-retire Cannot contribute to your HSA once you are on Medicare. If your Medicare Part A coverage overlaps when you or your employer made contributions, you’ll have to pay a tax penalty. If you are working past 65 and delay Medicare, your Part A start date can be backdated up to 6 months once you do enroll. You should stop contributing to your HSA 6 months before you plan to enroll in Medicare to avoid an overlap in your HSA and Part A. If you are taking Medicare at age 65, you should stop contributions a month before you turn 65. You can still withdraw money from your HSA after you sign up for Medicare to help pay your share of costs (like deductibles, premiums, coinsurance or copayments). Senate passed the Rx provision..awaiting House this week. Won't start until 2025 with the $2k cap on drugs. SALES TEAM: Cancer Pitch - get at least two “No” answers before moving on. How many calls did you pitch cancer on last week? See Gaylan’s one-on-one Cancer presentation with Melanie here: https://youtu.be/Ngo2qaiAIDU?t426 If they call us later because they got a cancer diagnosis and we did NOT explain this plan and the problems it solves, we will feel horrible. Suppose they say “no” to the initial pitch (including costs). In that case, you can circle back at the end of the call to say something like, “I know we already touched on this, but just to cover our bases, I need to make sure you understand the exposure you are accepting by declining the extra cancer coverage. Again, that consists of high drug costs for oral chemo drugs, non-medical expenses such as travel for treatment, etc. In the past, we’ve had clients receive a diagnosis after not opting to add the coverage, so we just want to make sure we give everyone the opportunity. Would you like to add $15k of cancer coverage for $30/month?” If they say “no” again, just say, “ok, thank you for confirming! If you ever change your mind, we can always revisit later.” Chris How many calls did you pitch cancer on last week? Senate passed the Rx provision..awaiting House this week. Won't start until 2025 with the $2k cap on drugs. Good server vs Bad server.. good one anticipates what you will need and brings it. Drop coffee, then leave OR ask if you want cream and sugar. Brings you a Biscuit but asks or does not ask if you want butter and jelly. What are we just leaving on the table without what it needs to complete it?