October 9, 2023 Morning Secret

Here's the video - notes are underneath: AGENDA Chris Maps on SSN have been/being replaced, making the forms easier. All internal e-mails are: firstname@seniorsavingsnetwork.org Industry Jargon encouraged amongst peers to make communication more efficient. Avoid unnecessary industry jargon with clients. They seek our help because they don’t understand the nuances of Medicare, the jargon, and are looking for help simplifying all the complex concepts into terms they can understand. Examples of terms to avoid: Lead (no one like to be sold to) Acronyms like AEP, MA-OEP, T65, OE and especially F/U Carrier (use company or insurance company instead) VM vs voicemail or message Use necessary industry jargon correctly each time to avoid confusion Plan N (not Part N) Part B (not Plan B) Medicare vs Medicaid https://www.mentalhealthfirstaid.org/2022/11/practicing-gratitude/#:~:textResearch%20has%20shown%20that%20consciously,35%25%20reduction%20in%20depressive%20symptoms. Nicole Dress Up days, Breakfast on Tuesdays, Pumpkin Painting on the 12th Mikayla UHC DVH: started October 1st. AZ, CA, FL, GA, IL, IN, KY, MI, MO, NV, OH, PA, TX, and WI. Get some more information on the plan Admin Competition for September: Kelly won! New Competition is Total Calls again! E-mails: Make sure we are separating paragraphs in emails so its not just one block of text Clear Spring PDP: Clear Spring Premier PDP plan is not quoting for 2024. We confirmed that this plan is being withdrawn and all members from Premier PDP plan will automatically be cross walked to the Value PDP plan. These members will not need to re-enroll. The Value PDP plan will be the only plan offered by Clear Spring in 2024 from what we are being told. Anthem: When a client moves, they will change the rate to the new state the month after they move Drug Saving Programs: We can not recommend drug savings programs we can say they are out there and to take a look but can’t recommend the companies since we don’t work with them and have not done our own research on them. Example: GoodRx, who has its own MAPD call center AEP Weekend Hours: All the weekend hours have been added to the calendar if you would like to add or edit any of your overtime hours please let me know.

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